Return and Warranty Policy

Warranty and Returns Policy for Home Hero

We want to ensure you're completely satisfied with your Home Hero purchase! Please review our updated warranty and returns policy below:

1. Warranty

  • All Sampayan Xpress products come with a 14-day warranty from the date of delivery.

  • The warranty covers manufacturing defects only and does not cover wear and tear or damage caused by external factors such as misuse, improper installation, humidity, or exposure to chemicals.

  • Rust can occur in certain environments, especially when exposed to high humidity or chemicals. Unfortunately, we don’t have control over these environmental factors, and they are not covered under the warranty.

2. Returns and Exchanges

  • You can return or exchange your item within 14 days from the date of delivery, as long as the product is unused, unopened, and in its original packaging.

    Wrong Sizing Exchange

    • If the wrong size was ordered, we offer exchanges as long as the product remains unused and unopened.

    • The customer is responsible for the shipping fees for both the return and the new shipment of the exchanged item.

3. Sale Items

  • Sale items are non-returnable and non-refundable. Please ensure that you are fully satisfied with your selection before purchasing sale items.

4. How to Return or Exchange an Item

  • Please contact us at [Your Contact Information] with your order number and reason for return or exchange.

  • We’ll guide you through the process and provide the return instructions.

  • Return shipping costs are the responsibility of the customer unless the product is defective.

5. Damaged or Defective Items

  • If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

  • We will either provide a replacement or process a refund, depending on your preference. No shipping fees will apply in the case of defective items.

6. Non-Returnable Items

  • Products that have been used, altered, or installed are not eligible for return or exchange.

  • Customized or personalized items are non-returnable unless defective.

7. Refund Processing

  • Once your return is approved, refunds will be processed to the original payment method. Please note that processing times may vary depending on your payment provider.

Your Satisfaction is Our Priority!
If you have any questions or concerns, don’t hesitate to reach out. We’re here to make sure you’re happy with your purchase!